IDENTIFICATION

Title:

Quality Assurance Technician

Service :

Research and Development

Immediat Supervision :

Supervisor, Quality Assurance

Date :

January 2012

Job Duration :

Full time

COMPANY PROFILE

JOB DESCRIPTION

The experienced QA technician will manage and execute test suites against our wireless VPN software in a structured Quality Control lab environment. Tasks also include maintaining and advancing lab equipment and practices as well as occasionally supporting other departments (customer service, development teams).

DETAILED TASKS

Software testing

• Draft test cases and execute test plans against company products;
• Write detailed test reports based on existing or newly-developed test cases;
• Draft or edit test plans on company products;
• Set up server-client test environments with emphasis on optimizing the use of computer and radio equipment;
• Validate peer reviews and implement changes;
• Track recorded issues and change requests using an industry-leading bug tracking system.

Maintain Quality assurance-related knowledge

• Keep an eye on current and emerging test methods through web queries and field-related readings;
• Sample new test software oriented towards increased automation;
• Create or improve quality assurance control processes.

Maintain and support computer infrastructure

• Keep test computers up-to-date in order to ensure a functional, current and efficient work environment;
• Set up on-the-fly  test environments featuring one or multiple company products for the purpose of replicating conditions reported by support and development teams;
• Coordinate tests around available lab equipment.

QUALIFICATIONS

• College Degree in Computer Sciences, Information Technology or equivalent;
• 2 or 3 year experience as an IT Quality Assurance specialist;
• Trained in network environments and telecom basics;
• Familiar with the TCP/IP transport protocol;
• Comfortable with the Windows OS (XP, Vista, Win7, 2008 x86 et x64);
• Fluent in both French (written and spoken) and English (written).

ASSETS

• Advanced hardware knowledge (computers, modems, UHF or trunk radio systems, routers, and so on);
• Writing skills geared towards problem description and resolution;
• Familiar with scripting languages such as Powershell, VBScript, JavaScript, Perl and others for automation and test scenarios;
• Familiar with Microsoft Office, InfoPath, SharePoint (mandatory);
• Familiar with  Norton Ghost and Microsoft Deployment server (mandatory);
• Knowledge of source control tools such as Subversion and HP ALM (asset).

PREFERRED SKILLS

• Rigorous, inquisitive, attentive to detail;
• Team oriented;
• Easily adaptable to rapid changes and performance under pressure.